Frequently Asked Questions
ft9999's answers to all your questions are right here
Get simple and detailed answers to any question you have about accounts, deposits and withdrawals, bonuses, games, and security.
Welcome to ft9999. The FAQ section below has been put together based on the most common questions from players in Bangladesh. From opening an account to depositing money via bKash or Nagad, claiming bonuses, cricket betting, and responsible gaming — you will find detailed information on all of these topics here. If you cannot find the answer to your question, ask us directly via our 24/7 live chat support.
Account and Registration
Answers to all questions about creating and managing your account at ft9999.
Account and Registration
To open an account at ft9999, you need an active mobile number, a valid email address, and a strong password. Registration is completely free and can be completed in just a few minutes. You will need to verify your account using the OTP code sent to your mobile.
No. According to ft9999 rules, each person may only hold one account. Creating multiple accounts on the same device or under the same name may result in those accounts being cancelled, and there is a risk that the account balance will be forfeited. Please follow this rule strictly to ensure fair play.
Go to the ft9999 Login page and click the "Forgot your password?" option. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Set a new password and log back in securely. If you still have trouble, contact us via live chat.
Yes, identity verification may be required before making a withdrawal. This helps protect your account and prevent fraud. Verification can be completed easily by providing a copy of your national ID card or passport. Contact us via live chat for more details about the verification process.
After logging in to your account, you can update your email and contact details from the profile settings. Changes to your name or date of birth require approval from the support team. Contact us via live chat or at [email protected] for any changes.
Deposits and Withdrawals
All the information you need about bKash, Nagad, Rocket, and bank transfers.
Deposits and Withdrawals
At ft9999, you can deposit and withdraw money using five methods: bKash, Nagad, Rocket, Upay, and bank transfer. All methods are secure and protected with SSL encryption. Make transactions easily from anywhere in Bangladesh.
Deposits via bKash are nearly instant — funds are generally added to your account within a few seconds to 2 minutes. Nagad and Rocket work at the same speed. Bank transfers may take a little longer. If there is any delay, take a screenshot of the transaction and contact us via live chat.
The minimum deposit amount at ft9999 is ৳300 and the minimum withdrawal amount is ৳500. These limits apply to all payment methods. You can start enjoying bonuses and games even with a small deposit, making it convenient for new players.
After a withdrawal request is approved at ft9999, the money generally arrives in your bKash, Nagad, Rocket, or bank account within 15 minutes to 2 hours. Bank transfers may take slightly longer. If verification is still pending, the first withdrawal may take a bit more time.
ft9999 does not charge any deposit or withdrawal fees of its own. However, transaction charges from bKash, Nagad, or your bank may apply — this depends on the policies of the respective payment provider. So players can receive the maximum balance without any fees from ft9999 itself.
Log in to your account, go to the withdrawal menu, select Nagad as the payment method, and enter your registered Nagad number and the amount. Once the request is submitted and verification is complete, the money will arrive within 15 minutes to 2 hours. A minimum amount of ৳500 is required for withdrawal.
Games and How to Play
Questions about cricket betting, slots, fishing games, and live casino.
Games and How to Play
Go to the cricket section of ft9999 and choose your preferred match from the BPL schedule. Various markets are available including match winner, toss, and top run scorer. Enter your bet amount and confirm. With live betting, you can also place bets while the match is in progress. Bet responsibly and stay within your budget.
Yes. The cricket section of ft9999 offers betting on the T20 World Cup, IPL, and other international tournaments. Markets for major international series including Bangladesh Tigers matches are updated regularly. Betting is available both before and during matches.
RTP stands for Return to Player — it is the theoretical percentage of total bets that a slot game returns to players over the long term. For example, a 95% RTP means an average of ৳95 comes back for every ৳100 wagered. However, this is an average across millions of spins — results in a single session can vary. Volatility determines how frequently wins occur.
Yes. ft9999 is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. The layout automatically adjusts to your screen size, so you can comfortably enjoy slots, fishing games, and live casino on your phone.
Yes. Real-time streaming games from Evolution Gaming and Ezugi are available in the live casino section of ft9999 Casino. Professional dealers deal cards or spin the roulette live on camera. A high-speed internet connection gives you the best experience.
Yes. ft9999 features games from the world's top game providers including Pragmatic Play, PG Soft, JILI, and Spribe. These providers are tested by independent third-party organisations and use certified RNG (Random Number Generator) technology. As a result, every spin and hand is completely random and impartial.
Bonuses and Promotions
Questions about the welcome bonus, cashback, and VIP benefits.
Bonuses and Promotions
ft9999 offers a 150% bonus on your first deposit, up to a maximum of ৳15,000. For example: if you deposit ৳1,000 you will receive a ৳1,500 bonus, bringing your total balance to ৳2,500. If you deposit ৳22,000 or more, you will receive the maximum ৳15,000 bonus, for a total of ৳37,000. A 10x wagering requirement must be met before the bonus can be withdrawn.
Wagering requirement means you need to place a specified amount in bets before withdrawing bonus funds. At ft9999, the welcome bonus has a 10x wagering requirement. That means if you receive a ৳1,500 bonus, you need to place a total of ৳15,000 in bets before withdrawing. Most slots and games count toward fulfilling this condition.
ft9999 has three VIP tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.7%), and Gold (up to 1.0%). You can reach higher tiers by playing regularly and actively using the platform. Each tier comes with more benefits and priority service.
VIP members receive cashback on their net losses each week. Cashback of up to 1.0% is available from Bronze through Gold. Cashback is automatically added to your account, generally on a set day of the week. See the terms and conditions for full details, or ask via live chat.
Generally, only one active bonus can be held at a time. Accepting a new bonus before completing the wagering requirement on your welcome bonus may result in the previous one being cancelled. So please read the terms carefully before claiming a bonus. Contact the support team to find out more.
Security & Responsible Gaming
Protecting your account and personal information, and maintaining healthy gaming habits.
Security & Responsible Gaming
Yes. ft9999 uses SSL (Secure Socket Layer) encryption to keep all personal information and financial transactions secure. Your password is never stored in plain text. We do not share your information with third parties. As a safe and reliable platform, we ensure the highest level of privacy.
You must be at least 21 years old to participate at ft9999. This is part of responsible gaming. Accounts for minors are strictly prohibited and there is no compromise on this matter. Age is verified during account verification.
ft9999 takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits from your account settings. If you feel you have a problem with gaming, contact us via live chat or at [email protected]. For more details, visit our Responsible Gaming page.
Yes. If you feel you need a break from gaming, you can request that your account be suspended for a specific period via live chat or email. Self-exclusion is completely confidential and we respect it fully. Professional help should also be sought for gaming problems.
The ft9999 support team is available 24 hours a day, 7 days a week to assist you in Bengali via live chat. You can also reach us by email: [email protected]. We are always here for any account issues, transaction inquiries, or gaming advice.